How the Zoku Athletics website works: account, subscription and data.

• It is a single account for the website and the app.
• Payments and the subscription are managed only on the website, in "Your Subscription".
• You can cancel whenever you want. If you are a consumer, you can withdraw within 14 calendar days of purchase.
• Training happens in the app.
• From the website you can also download your data and delete your account.

On the website

You create your account, sign in, manage your profile and your subscription, open support requests, read the guides and join the newsletter.

In the app

You train: timer, benchmarks, SafeTrack, Tribe and more. The app shows your plan, but it does not sell subscriptions.

Payments and the subscription are managed only on the website. To learn what each part of the app does, read how Zoku Athletics works.

1. Open the sign-in page at zokuathletics.com and choose "Create an account".
2. Enter your first name, last name, email and date of birth, and choose a password that meets the requirements.
3. Accept the terms and conditions and the privacy policy.
4. Click "Create account".
5. Confirm your email with the link or the six-digit code we send you.
6. Sign in with your email and password, on the website and in the app.

You must be an adult (18 or older). To get in later, sign in with your email and password.

1. On the sign-in page, click "Forgot your password?".
2. Enter your email. If the account exists, we send you a link to create a new password.
3. Open the link and choose the new password.

If the email does not arrive, check your spam folder or write to soporte@zokuathletics.com. Once inside, you can change the password in your Profile, in the security section.

It is an extra layer of security and it is optional. You turn it on in your Profile, in the security section. When it is on, we ask for a six-digit code sent to your email each time you sign in on a new device.

To turn it off you need your current password. From the same place you can sign out of all your devices.

Everything is done in "Your Subscription", inside your account:

• View your plan: the current one and its period, monthly or yearly.
• Upgrade or change plan: payment is made on a secure payment gateway; your card details do not pass through Zoku.
• Manage billing: view and download invoices, and change the card.
• Cancel: whenever you want and without giving a reason. You keep your plan until the end of the paid period and then move to the Free plan with your data.
• Withdraw: if you are a consumer, you have 14 calendar days from purchase to withdraw, from that same section or at legal@zokuathletics.com.

After paying, your plan may take a few seconds to appear. If you do not see it, reload the page. The Free plan has nothing to pay or cancel. The conditions are in the Terms of Use.

• Support request: open it from your account, in Support, and we reply in the same conversation.
• Contact form: it is on the home page.
• Email: soporte@zokuathletics.com. For privacy, privacidad@zokuathletics.com; for legal matters or withdrawal, legal@zokuathletics.com.

On the home page you enter your email, tick the consent box and click "Join". You are subscribed straight away and we send you a welcome email with a link to unsubscribe in one click.

We write when there is something worth it: new benchmarks, app news and Solidary Reps campaigns. You can unsubscribe from every email.

• Before: in your Profile you can download a copy of your data.
• How: in your Profile, scroll to "Delete your account" and confirm. You can also do it from the app, in Settings.
• What happens at once: your account is locked, your session is closed and your paid subscription is canceled.
• Time to change your mind: if you sign in again within 30 days, you reactivate the account with your history, but not the subscription.
• Afterwards: the deletion is final. Your personal and health data are deleted. Only what the law requires, or what no longer identifies you, is kept.

If you prefer to use your plan until the end of the paid period, cancel the subscription first and delete the account afterwards. The details are in Delete your account.

The website is the home of your account: there you create your access and manage your plan. Training is in the Zoku Athletics app: timer, benchmarks, SafeTrack and Tribe. The Free plan needs no card.

The app is not public on the stores yet. It is in testing and there is no launch date.

The Free plan is free, with no card and no expiry. Pro and Elite are paid; what each includes is shown in the plans section of the home page.

Who is behind the website and the app: About Zoku Athletics.

• How Zoku Athletics works: How to get started with Zoku Athletics in five steps and what each part of the app does: timer, benchmarks, SafeTrack, Tribe, Vital Flow and more.
• WOD timer: AMRAP, EMOM, For Time and Tabata: What a WOD timer is and how to use it: AMRAP, EMOM, For Time and Tabata formats, how to choose one, set it up and log the result.
• Charity workout apps: how to choose: How charity-exercise apps work, what questions to ask for transparency and where Zoku Athletics' Solidary Reps stands today.